At Kiozan, we aim to make your shopping experience as smooth and convenient as possible. Below, we outline our shipping and returns policies to ensure transparency and customer satisfaction.
Shipping Policy
1. Shipping Locations
We deliver to most countries worldwide. If your location is not available during checkout, please contact our customer support team for assistance.
2. Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Options
We offer various shipping methods to suit your needs:
Standard Shipping: Estimated delivery within 10–20 business days.
Express Shipping: Estimated delivery within 3–7 business days.
Shipping times vary depending on your location and the selected method.
4. Shipping Costs
Shipping fees are calculated based on the weight, size of the package, and destination.
You will see the total shipping cost at checkout before completing your purchase.
5. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees.
Delays due to customs are beyond our control.
Returns & Refunds Policy
1. Eligibility for Returns
We accept returns for products that meet the following conditions:
Items must be returned within 30 days of receipt.
The product must be unused, in its original packaging, and in the same condition as when received.
Some items, such as personalized products, final sale items, or perishable goods, are non-returnable.
2. Return Process
To initiate a return, follow these steps:
Contact our customer support team at [email protected] with your order number and reason for the return.
Our team will provide you with a return authorization number and detailed instructions.
Ship the item back to us at the address provided, using a trackable shipping method.
3. Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking information.
4. Refunds
Refunds will be processed once the returned item is inspected and approved. Refunds will be issued to the original payment method and may take up to 5-10 business days to reflect in your account.
5. Exchanges
If you wish to exchange an item:
Contact us within 30 days of receiving your order.
Exchanges are subject to product availability.
Order Issues
1. Missing or Delayed Orders
If your order does not arrive within the estimated delivery time, please contact us immediately.
Delays may occur due to factors beyond our control, such as customs or carrier-related issues.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at [email protected] within 48 hours of delivery. Include photos of the item and packaging for verification.
We will arrange for a replacement or refund in such cases.
Contact Us
If you have any questions or concerns about our Shipping and Returns policies, feel free to reach out to us:
